Privacy Policy

PERSONAL INFORMATION WE COLLECT

When you use the Services

The Services include our official website and authenticated product experiences hosted on Goopss subdomains that link to this Privacy Policy, where you can create an account, subscribe, and manage your subscription. When you visit or use the Services, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Services, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Services, and information about how you interact with the Services. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

• "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• "Log files" track actions occurring on the Services, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Services.

When you create an account, start a trial, subscribe, or manage your plan through the Services, we collect certain information from you, including your name, email address, billing details, and payment-related information needed to process your subscription. We refer to this information as "Subscription Information."

When you use the App

The App does not allow account creation or in-app purchases. If you sign in to the App using an existing account, we and our service providers process information necessary to authenticate you and provide the service, such as:

• Account credentials (e.g. email address and authentication via our systems or third-party sign-in providers).
• If you sign in with Google or Facebook, we receive from the provider the information you allow (such as name and email address) in accordance with that provider's privacy policy.
• Device information (e.g. device type, operating system) to operate the App and troubleshoot issues.
• Push notification tokens, if you enable notifications, so we can send you in-app notifications.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Subscription Information that we collect to create and manage your account, process subscription payments, provide invoices and billing notices, communicate with you about your plan, screen for potential risk or fraud, and (when in line with your preferences and applicable law) provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and to improve and optimize our Services (for example, by generating analytics about how our customers browse and interact with the Services, and to assess the success of our marketing and advertising campaigns).

We use the information we collect through the App to authenticate you, provide the App's features, send you push notifications if you have enabled them, and to improve and secure our service.

We may share your Personal Information with third parties to help us use your Personal Information as described above. These include:

• Services: analytics and advertising providers such as Google Analytics and Meta Pixel (see below), payment processors such as Stripe for subscriptions purchased through the Services, and other service providers that assist in running the Services.
• App: Authentication providers (e.g. Google, Facebook, Firebase) to enable sign-in; and service providers that host or operate our backend services.

We use Google Analytics to help us understand how visitors use the Services. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We also use Meta Pixel to measure traffic and marketing performance, understand interactions with our Services, and improve our advertising campaigns.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you (in accordance with your preferences and applicable law).

YOUR RIGHTS

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.

Account and data deletion: You may request deletion of your account and associated personal data at any time. You can do this through the account deletion option in the App (under account or profile settings), through any of our web applications within the Services, or by contacting us at hello@goopss.com. We will process your request in accordance with our data retention practices and applicable law.

If you are in the European Economic Area, we process your information to fulfill contracts we have with you (for example, when you create an account, subscribe, or use our services) or to pursue our legitimate business interests as described above. Your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

We retain your Subscription Information for our records unless and until you ask us to delete it, subject to legal, tax, accounting, and fraud-prevention requirements. We retain account and App-related personal information for as long as your account is active or as needed to provide you the service, and thereafter as required by law or until you request deletion of your account and associated data.

CHANGES

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or request deletion of your data, please contact us by e-mail at hello@goopss.com.